FAQ
Have a FAQ about an Uptown Pup service? Look no further!
Hours
Weekdays
Resort, Daycare & Training: 7-10am, 4-7pm
Grooming: drop-off 7-9am, pick-up 4-7pm
Saturdays
Resort & Daycare: 8-10am, 3-5pm
Grooming: drop-off 8-9am, pick-up 3-5pm
Sunday
Resort dropoff/pickup: 12-1 or 4-5pm
Tours: 10am Saturdays, 1pm Sundays
Closed major holidays:
New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve & Christmas Day
Daycare FAQ
How can I enroll my dog in daycare at Uptown Pup?
Feel free to email manager@uptownpupindy.com, or call 317-757-8509. We’ll collect basic information about you and your dog, then schedule the evaluation (Mon-Fri). Because we’re careful about dog-to-human ratios for safety, we do have a capacity for our Daycare. This means we’re sometimes full, or booked weeks in advance.
What does a daycare evaluation look like?
Our evaluation will assess your dog’s comfort level with humans, other dogs, and the group play environment. We first provide a private resort suite for your pup, to allow acclimation to new sights, smells, and sounds. Throughout the acclimation process, we read your dog’s body language and communication. Our staff is highly trained in dog body language and behavior through the renowned Dog Gurus training system. One of our trainers then slowly introduces your pup to the daycare room, at your dog’s pace — beginning with the calmest dogs first. If we observe appropriate, relaxed, playful body language, we continue to add more dogs from the group until the new dog is fully incorporated with the group. We call you mid-way through the day to let you know how the process is going.
Do you have breed restrictions?
We do not stereotype breeds. We carefully evaluate daycare dogs on their individual behavior and comfort level. Many dogs are social creatures and do well in daycare and boarding areas. However, we know every pup is different, and the safety and happiness of our dogs comes first. If a dog isn’t thriving in our resort or daycare, we will keep the owner informed and work to find a solution that best suits the dog.
Under what circumstances would you not allow a dog into daycare?
If he/she displays signs of fear, anxiety, stress or reactivity, or if they exhibit certain medical conditions. This can include torn ligaments, broken bones, wounds, limps or movement impairments. In addition, dogs exhibiting vomiting and/or diarrhea in the last 24 hours, persistent cough within the last 7 days, or nasal discharge should also remain home from daycare.
Can my unaltered dog play in daycare?
All adult daycare dogs must be spayed or neutered, for their safety and the safety of other dogs. Puppies under 6 months of age may play in daycare as long as they’re up-to-date on all vaccines, and will be evaluated on an ongoing basis as they approach puberty/sexual maturity.
Resort FAQ
Is there a cancellation policy?
Non-holiday boarding stays: cancellation policy is at least 48 hours in advance. Late cancellation fee is equivalent to the cost of one night’s stay. Holiday stays: cancellation policy is at least 7 days in advance. Late cancellation fee is $75.
Mealtime & dietary needs:
We feed our guests per your regular schedule, in the privacy of their suite, with their regular diet provided from home (recommended for tummy consistency). Food should come in an air-tight container or Ziploc-style bag.
Do you have breed restrictions?
We do not stereotype breeds. We carefully evaluate dogs on their individual behavior and comfort level. Many dogs are social creatures and do well with daycare and boarding. However, we know every pup is different, and the safety and happiness of our dogs comes first. If a dog isn’t thriving in our boarding or daycare, we keep the owner informed and work to find a solution that best suits the dog.
Under what circumstances would you not allow my dog to board?
If he/she does not meet the above requirements, or if they exhibit certain medical conditions. This can include torn ligaments, broken bones, wounds, limps or movement impairments. In addition, dogs exhibiting vomiting and/or diarrhea in the last 24 hours, persistent cough within the last 7 days, or nasal discharge should also remain home from daycare.
Training FAQ
Q: I’d like to take Puppy Start Right, but my dog will be older than 6mo when class starts. Can I enroll?
A: That’s a great question, and the answer depends on exactly how much older your pup will be at the start date. This course is for puppies 6 months/under because this age is a critical socialization window. If your dog is 7+ months, the window is closed, and this course may not be as effective. Thus, we’d recommend Foundations class. However, breed and size can matter, so if you’re unsure, call us and we’ll help you make the right call.
Q: I want to take Puppy Start Right, but I’m nervous about taking my puppy in public before he receives his final vaccine booster. Should I wait?
A: We understand and appreciate this concern, and we want to keep pups healthy and happy. We’re not medical professionals, so we always recommend consulting your vet (not Google) regarding this topic.
Q: My dog has a lot of issues, and I can’t decide on a class, day school, or private sessions.
A: We want to set every dog up for success. The best thing to do is contact our trainers directly. If needed, we can schedule a free in-home consultation, and help determine your needs, goals, and the best approach for you.
Q: If I enroll in Day School and miss a day, do I eat the loss?
A: We know all dogs, schedules, and learning styles are different. If you miss a day due to emergency, illness, or vacation, we can always schedule a make-up day. We sometimes even recommend a day off if we feel it will benefit the dog.