Happy Pups. Happy People. Happy Planet.

FAQ

Daycare

How can I enroll my dog in daycare at Uptown Pup?

Feel free to email manager@uptownpupindy.com, or call (317) 757-8509 to start the process. We’ll collect basic information about your and your dog, then schedule the evaluation (Mon-Fri). Because we’re careful about dog-to-human ratios for safety, we do have a capacity for our Daycare room. This means we’re sometimes full, or booked weeks in advance.

What does a daycare evaluation look like?

Our evaluation will assess your dog’s comfort level with humans, other dogs, and the group play environment. We will first provide a private resort suite for your pup, to allow acclimation to new sights, smells, and sounds. Throughout the arrival, acclimation, and staff introduction process, we read your dog’s body language and communication. One of our trainers then slowly introduces your pup to the daycare room, at your dog’s pace — beginning with the calmest dogs first. If we observe appropriate, relaxed, playful body language, we continue to add more dogs from the group until the new dog is fully incorporated with the group. We will give you a call mid-way through the day to let you know how the process is going.

What kind of behaviors are good/bad in daycare?

The initial eval provides a good glimpse into a dog’s comfort level, but part of our job is to continuously observe and evaluate all dogs, to prevent incidents before they happen. Our staff is trained through The Dog Gurus system, in addition to lots of practice and experience, and we use traffic signals to categorize behavior – red, yellow, green.

Red postures/behaviors (indicate high levels of stress, most likely to precede a fight): tucked or very high tail; ears far forward or far back; hunched, frozen or stiff body posture; weight forward; hypervigilance; excessive panting/drooling; showing teeth, growling, snarling; excessive chasing, barking, zoomies; looking for escape from the room.

Yellow behaviors (caution – dog is experiencing some discomfort or concern): turning away; yawning; lip licking; sniffing the ground; paw lift; ears back; tail wagging more to left side; mounting other dogs; hovering over other dog’s shoulder; nose-to-nose greetings.

Green behaviors (happy, relaxed, contented, social): relaxed eyes and ears; wide, sweeping tail wags; play bow; loose, wiggly body; side-to-side contact with other dogs; circular approach and nose-to-booty greetings; give-and-take play style; self-limiting (takes breaks and allows play partners to take breaks); accepts correction from other dogs without escalating.

Do you have breed restrictions?

We do not stereotype breeds. We carefully evaluate daycare dogs on their individual behavior and comfort level. Many dogs are social creatures and do well in daycare and boarding areas. However, we know every pup is different, and the safety and happiness of our dogs comes first. If a dog isn’t thriving in our resort or daycare, we will keep the owner informed and work to find a solution that best suits the dog.

Under what circumstances would you not allow a dog into daycare?

If he/she displays few/no green behaviors, or if they exhibit certain medical conditions. This can include torn ligaments, broken bones, wounds, limps or movement impairments. In addition, dogs exhibiting vomiting and/or diarrhea in the last 24 hours, persistent cough within the last 7 days, or nasal discharge should also remain home from daycare.

Can my unaltered dog play in daycare?

All adult daycare dogs must be spayed or neutered, for their safety and the safety of other dogs. Puppies under 6 months of age may play in daycare as long as they’re up-to-date on all vaccines, and will be evaluated on an ongoing basis as they approach puberty/sexual maturity.

Resort

Is there a cancellation policy?

Non-holiday boarding stays: cancellation policy is at least 48 hours in advance. Late cancellation fee is equivalent to the cost of one night’s stay. Holiday stays: cancellation policy is at least 5 days in advance. Late cancellation fee is $75.

Mealtime & dietary needs:

We feed our guests per your regular schedule, in the privacy of their suite, with their regular diet provided from home (recommended for tummy consistency). Food should come in an air-tight container or Ziploc-style bag.

Do you have breed restrictions?

We do not stereotype breeds. We carefully evaluate daycare dogs on their individual behavior and comfort level. Many dogs are social creatures and do well in daycare and boarding areas. However, we know every pup is different, and the safety and happiness of our dogs comes first. If a dog isn’t thriving in our boarding or daycare areas, we will keep the owner informed and work to find a solution that best suits the dog.

Under what circumstances would you not allow my dog to board?

If he/she does not meet the above requirements, or if they exhibit certain medical conditions. This can include torn ligaments, broken bones, wounds, limps or movement impairments. In addition, dogs exhibiting vomiting and/or diarrhea in the last 24 hours, persistent cough within the last 7 days, or nasal discharge should also remain home from daycare.

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