Happy Pups. Happy People. Happy Planet.

FAQ

Daycare

How can I get my dog enrolled in daycare at Uptown Pup?

You may email manager@uptownpupindy.com or call our front desk at (317) 757-8509 to start the process. We will ask for basic contact information and details about your pup, and schedule a day for a daycare evaluation (Mon-Fri). We can only perform so many evaluations each day, so sometimes we are booked out for a few weeks.

What does a daycare evaluation look like?

The purpose of an evaluation is to assess your dog’s comfort level with humans, other dogs, and the group play environment.  When you arrive with your pup, we are gauging their feelings about coming into a new place, meeting new people, and leaving your side. Our staff will first take them to one of our private resort suites to give them a chance to acclimate to new sights, smells, and sounds. We are also watching their “kennel presence,” or how they behave in the suite. Are they sitting, standing, or laying down calmly? Are they a little anxious and backed into a corner? Are they barking at every dog or human that walks past? This can give us an idea of how they may feel in the daycare room. A dog that is too scared to be handled by staff will not be evaluated in daycare.

After about an hour, we take all the daycare dogs out to the play yard and a trainer brings the new dog into the daycare room. Slowly and one at a time, we introduce the calmest dogs first. If we observe appropriate, relaxed, playful body language from all dogs, we continue to add more dogs from the group until the new dog is fully incorporated with the group.

What kind of behaviors are good/bad in daycare?

The initial evaluation can give us a good idea of a dog’s comfort level, but part of daycare staff’s job is to be continuously observing and evaluating all dogs, to prevent incidents before they happen. Uptown Pup staff is trained via The Dog Gurus system, and we use traffic signals to categorize behavior – red, yellow, green.

Red postures/behaviors (indicate high levels of stress, most likely to precede a fight): tucked or very high tail; ears far forward or far back; hunched, frozen or stiff body posture; weight forward; hypervigilance; excessive panting/drooling; showing teeth, growling, snarling; excessive chasing, barking, zoomies; looking for escape from the room.

Yellow behaviors (caution – dog is experiencing some discomfort or concern): turning away; yawning; lip licking; sniffing the ground; paw lift; ears back; tail wagging more to left side; mounting other dogs; hovering over other dog’s shoulder; nose-to-nose greetings.

Green behaviors (happy, relaxed, contented, social): relaxed eyes and ears; wide, sweeping tail wags; play bow; loose, wiggly body; side-to-side contact with other dogs; circular approach and nose-to-booty greetings; give-and-take play style; self-limiting (takes breaks and allows play partners to take breaks); accepts correction from other dogs without escalating.

Do you have breed restrictions?

We do not stereotype breeds. We carefully evaluate daycare dogs on their individual behavior and comfort level. Many dogs are social creatures and do well in daycare and boarding areas. However, we know every pup is different, and the safety and happiness of our dogs comes first. If a dog isn’t thriving in our resort or daycare, we will keep the owner informed and work to find a solution that best suits the dog.

Under what circumstances would you not allow a dog into daycare?

If he/she displays few/no green behaviors, or if they exhibit certain medical conditions. This can include torn ligaments, broken bones, wounds, limps or movement impairments. In addition, dogs exhibiting vomiting and/or diarrhea in the last 24 hours, persistent cough within the last 7 days, or nasal discharge should also remain home from daycare.

Can my unaltered dog play in daycare?

All adult daycare dogs must be spayed or neutered, for their safety and the safety of other dogs. Puppies under 6 months of age may play in daycare as long as they’re up-to-date on all vaccines, and will be evaluated on an ongoing basis as they approach puberty/sexual maturity.

Resort

Is there a cancellation policy?

Non-holiday boarding stays: cancellation policy is at least 48 hours in advance. Late cancellation fee is equivalent to the cost of one night’s stay. Holiday stays: cancellation policy is at least 5 days in advance. Late cancellation fee is $75.

Mealtime & dietary needs:

We feed our guests per your regular schedule, in the privacy of their suite, with their regular diet provided from home (recommended for tummy consistency). Food should come in an air-tight container or Ziploc-style bag.

Do you have breed restrictions?

We do not stereotype breeds. We carefully evaluate daycare dogs on their individual behavior and comfort level. Many dogs are social creatures and do well in daycare and boarding areas. However, we know every pup is different, and the safety and happiness of our dogs comes first. If a dog isn’t thriving in our boarding or daycare areas, we will keep the owner informed and work to find a solution that best suits the dog.

Under what circumstances would you not allow my dog to board?

If he/she does not meet the above requirements, or if they exhibit certain medical conditions. This can include torn ligaments, broken bones, wounds, limps or movement impairments. In addition, dogs exhibiting vomiting and/or diarrhea in the last 24 hours, persistent cough within the last 7 days, or nasal discharge should also remain home from daycare.

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