Happy Pups. Happy People. Happy Planet.

FAQ

Daycare

Do you have breed restrictions?

We do not stereotype breeds. We carefully evaluate daycare dogs on their individual behavior and comfort level. Many dogs are social creatures and do well in daycare and boarding areas. However, we know every pup is different, and the safety and happiness of our dogs comes first. If a dog isn’t thriving in our resort or daycare, we will keep the owner informed and work to find a solution that best suits the dog.

Under what circumstances would you not allow a dog into daycare?

If he/she does not meet the above requirements, or if they exhibit certain medical conditions. This can include torn ligaments, broken bones, wounds, limps or movement impairments. In addition, dogs exhibiting vomiting and/or diarrhea in the last 24 hours, persistent cough within the last 7 days, or nasal discharge should also remain home from daycare.

Can my unaltered dog play in daycare?

All adult daycare dogs must be spayed or neutered, for their safety and the safety of other dogs. Puppies under 6 months of age may play in daycare as long as they’re up-to-date on all vaccines and have their spay/neuter surgeries scheduled at 6 months.

Resort

Is there a cancellation policy?

Non-holiday boarding stays: cancellation policy is at least 48 hours in advance. Late cancellation fee is equivalent to the cost of one night’s stay. Holiday stays: cancellation policy is at least 5 days in advance. Late cancellation fee is $75.

Mealtime & dietary needs:

We feed our guests per your regular schedule, in the privacy of their suite, with their regular diet provided from home (recommended for tummy consistency). Food should come in an air-tight container or Ziploc-style bag.

Do you have breed restrictions?

We do not stereotype breeds. We carefully evaluate daycare dogs on their individual behavior and comfort level. Many dogs are social creatures and do well in daycare and boarding areas. However, we know every pup is different, and the safety and happiness of our dogs comes first. If a dog isn’t thriving in our boarding or daycare areas, we will keep the owner informed and work to find a solution that best suits the dog.

Under what circumstances would you not allow my dog to board?

If he/she does not meet the above requirements, or if they exhibit certain medical conditions. This can include torn ligaments, broken bones, wounds, limps or movement impairments. In addition, dogs exhibiting vomiting and/or diarrhea in the last 24 hours, persistent cough within the last 7 days, or nasal discharge should also remain home from daycare.

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