Happy Pups. Happy People. Happy Planet.

FAQ

Daycare

Do you have breed restrictions?

We do not stereotype breeds. Each guest is carefully evaluated based on their individual temperament, behavior, and comfort level in our facility. Many dogs are social creatures and do well in daycare and boarding environments. However, we know every pup is different, and the safety and happiness of our clients is of utmost importance to us. If a dog isn’t thriving in our boarding or daycare areas, we will keep the owner informed and work to find a solution that best suits the dog and owner.

Under what circumstances would my dog NOT be allowed into daycare?

If he/she does not meet the above requirements, or if they exhibit certain medical conditions, including but not limited to torn ligaments, broken bones, wounds, limps or movement impairments that haven’t been checked by a veterinarian, vomiting and/or diarrhea in the last 24 hours, persistent cough within the last 7 days.

Can my unaltered dog play in daycare?

All adult daycare dogs must be spayed or neutered, for their own safety and the safety of other dogs. Puppies under 6 months of age may play in daycare so long as they are up-to-date on all vaccines and have their spay/neuter surgeries scheduled at 6 months.

Resort

Is there a cancellation policy?

Non-holiday boarding stays must be cancelled at least 48 hours in advance, or the customer is subject to a late-cancellation fee, equivalent to the cost of one night’s stay. Holiday stays must be cancelled 5 days in advance, or the customer is subject to a $75 late-cancellation fee.

Mealtime & dietary needs:

Our guests are fed per your regular schedule, in the privacy of their suite, with their regular diet provided from home (recommended for tummy consistency). Food must be stored in an air-tight container or Ziploc-style bag.

Do you have breed restrictions?

No. We do not stereotype breeds. Each guest is expertly evaluated based on their individual temperament and behavior. Many dogs are social creatures and do well in daycare play and a boarding environment. However, we know every creature is different, and the safety and happiness of our dogs is important to us. If a dog isn’t thriving in our boarding or daycare environments, we will keep the owner informed and help to find a solution that best suits the dog and owner.

Under what circumstances would my dog NOT be allowed to board?

If he/she does not meet the above requirements, or if they exhibit certain medical conditions, including but not limited to torn ligaments, broken bones, wounds, limps or movement impairments that haven’t been checked by a veterinarian, vomiting and/or diarrhea in the last 24 hours, persistent cough within the last 7 days.

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